Red Sentence is committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purposes of the General Data Protection Regulation (GDPR), the data controller is Red Sentence Limited of Hurst House, High Street, Ripley, Woking, Surrey, GU23 6AZ.
Information we may collect from you
If you complete a contact form on our website, we may keep this correspondence for a period of no longer than 3 months, then this information will be deleted from our database. Our contact form requests your name, email address and telephone number purely for the purposes of Red Sentence Limited being able to contact you in order to respond to your enquiry. Your consent is required at the time of completing the form.
We will not pass on your information to any third party.
Our website is hosted with WP Engine on a UK based server. As a data processor, WP Engine also complies with the GDPR requirements. More information can be found here.
Our site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Google Analytics
Our website uses Google Analytics to track your visit of our site, including information such as your approximate geographic location, type of device, pages visited and the duration of your visit, etc. No personal data is collected or passed on to any third party – our Google Analytics tracking code is set to anonymize any IP addresses.
Hotjar
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Red Sentence does collect source IP address information from all people that connect to the website. This information may be used as part of our on-going marketing initiatives, the data collected is business information only and does not include any personal information.
Disclosure of your information
If you are an existing customer, we may disclose your personal information to third parties:
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety of Red Sentence Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Access to information
You have the right to access any information we may hold about you. If you would like to access any information we may hold about you, please contact us. Unless we require your information for any legal obligations, you have the right to request this information be deleted.
Changes to our privacy policy
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Contact
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@redsentence.co.uk.
